Store Policy
RETURN POLICY
NOTE: DUE TO COVID 19. WE ARE CAUTIOUS OF ACCEPTING RETURNS CURRENTLY. ALL SALES ARE FINAL!
We take pride in our products and make sure every product is quality and up to standards. Hence, each item is carefully inspected before being shipped out. All wigs purchased can be cancelled only within 24hrs of purchase. Due to the nature of our products, returns are only allowed within 72 hours of receiving purchase for an equal exchange only. Upon return, items must be returned in the same condition as received with everything contained in it. Any item returned with signs of wear or tear will not be considered for a refund or exchange. Return cost is at customers own expense. Download and FILL OUT RETURN FORM upon RETURN. ALL CUSTOM ORDERS & SALE ITEMS ARE FINAL SALE.
REFUND POLICY
If there is a fault from our end, all customers are eligible to 100% refund or exchange. Sale items are final sale. Therefore it is important all buyers ask questions and make inquiries before purchasing. Processing time for all refunds and exchange may take up to 10-14 business days.
SHIPPING AND HANDLING
Our operation hours are between Monday - Friday. Orders received Friday, Saturday, & Sunday will not be processed till the following Monday. All wig orders have a standard processing time of 5-7 business days before shipment. Custom wig orders may take up to 10-14 business days to be processed and then shipped (Please inquire before placing your orders).
Be sure to INSERT the CORRECT SHIPPING ADDRESS while checking out to avoid lost or returned packages.