Store Policy

RETURN POLICY

 

NOTE: WE ARE CAUTIOUS ABOUT ACCEPTING ANY RETURNS ON ALL HAIR EXTENSIONS. PLEASE READ BEFORE PLACING AN ORDER.

We take pride in our products and make sure every product is of high quality and up to standard. Hence, each item is carefully inspected before being shipped out. All wigs and hair extensions sold on this website can only be canceled within 24 hours of purchase, after which your order will begin processing. Due to the nature of our products and hygiene purposes, returns are not allowed except if there is a fault on our end. If this is the case, returns will be accepted within 72 hours or 3 days of receiving your purchase for an equal exchange or store credit (please email info@fancyherhairext.com) for any issues with your order. Upon return, items must be returned in the same condition as received, with everything contained. Any item returned with signs of wear or tear will not be considered for a store credit, refund, or exchange and will be shipped back to the sender's address. The return cost is at the customer's own expense. Download and FILL OUT THE RETURN FORM upon return. ALL CUSTOM-COLORED WIGS & SALE ITEMS ARE FINAL SALE.

REFUND POLICY

If there is a fault from our end, all customers are eligible for a 100% refund or exchange. We will accept returns and exchanges based on the following reasons only: Damaged/defective merchandise or wrong order. Therefore, it is important that all buyers ask questions and make inquiries before purchasing. Processing time for all refunds and exchanges may take up to 10-14 business days.

SHIPPING AND HANDLING

Our operation hours are from Monday - Friday. Orders received Friday, Saturday, & Sunday will not be processed till the following Monday. All wig orders and hair extensions have a standard processing time of 5-7 business days before shipment. We are not liable for delayed orders once package has been dropped off with the courier. Custom colored wig orders may take up to 10-14 business days or more to be processed before being shipped (Please inquire before placing your orders).

Be sure to INSERT the CORRECT SHIPPING ADDRESS while checking out to avoid lost or returned packages.

RETURN FORM DOWNLOAD

https://form.jotform.com/fancyherhairext/returnsexchange-form